Subscription, Billing, Cancellation, and Refund Policy

1. Overview

This policy explains the subscription plans, billing, trials, cancellations, and refund process for DF Talent. By purchasing a subscription, you agree to the terms in this policy.

2. Candidate Plans

Candidate Free — $0

• Available after registration, no trial, no expiry.
• Includes profile, job browsing, job search, basic applications, application tracking, resume builder, basic resume analysis, and basic job matching.
• Daily AI usage limit: 10 requests. Maximum 1 resume version.

Career Pro — $19/month or $149/year

• No free trial. You must deliberately choose Career Pro and complete checkout.
• Includes all Free features plus advanced resume analysis, resume tailoring, cover letter generation, advanced job matching, interview preparation, and additional resume versions.
• Daily AI usage limit: 100 requests. Maximum 10 resume versions.
• Annual savings: $228 at monthly rates versus $149 annually, saving $79 per year (approximately 34.6%).

Candidates are never required to purchase Career Pro to apply for jobs available under the Free plan.

3. Employer and Recruiter Plans

14-Day Full-Access Trial

• No credit card, no payment details, no Stripe checkout required.
• Full access to role-appropriate features for 14 days.
• Start and expiry timestamps are recorded server-side.
• Cannot be reset or stacked by changing plans or billing intervals.

Paid Plans

• Recruiter Starter: $79/month. 1 seat, up to 3 active job posts. Annual pricing available only if configured.
• Recruiter Growth: $179/month or $1,790/year. Up to 3 seats, up to 15 active job posts. Annual savings: $358/year (approximately 16.7%).
• Recruitment Agency: $349/month or $3,490/year. Up to 5 seats, up to 50 active job posts. Annual savings: $698/year (approximately 16.7%).

4. Prices and Billing Frequency

Prices and billing frequency are displayed before checkout. Monthly plans are billed each month. Annual plans are billed once per year. The selected billing interval determines the amount charged. You can switch between monthly and yearly billing, which changes the amount and billing frequency.

5. Trial vs. Paid Subscription

The 14-day trial provides full access without payment. It is distinct from a paid subscription. When the trial expires:

• No charge is applied.
• No paid subscription is created.
• You are not automatically redirected to checkout.
• Your account and existing data are preserved.
• Trial-only features are restricted until you purchase a paid subscription.

6. When Paid Access Starts and Ends

Paid access begins only after you deliberately select a plan, complete checkout, and we receive confirmed payment from our payment provider. Paid access ends when you cancel or when the current billing period expires without renewal. You retain access until the end of the period you have paid for.

7. Renewals and Cancellation

Subscriptions renew automatically at the end of each billing period unless you cancel. You can cancel at any time from your subscription management page. Cancellation stops future charges and takes effect at the end of the current billing period. You retain access to paid features until the period ends.

8. Failed Payments

If a payment fails, we will attempt to retry the charge. If the payment continues to fail, your subscription may be marked as past due, and access to paid features may be restricted. You will be notified of payment failures. You can update your payment method and retry the charge.

9. Refunds

Refund requests are reviewed on a case-by-case basis. You may be eligible for a refund in cases including:

• Duplicate charges or billing errors.
• Unauthorized payments.
• Service not provided as described.
• Other circumstances required by applicable consumer protection law.

We do not state that all payments are non-refundable under all circumstances. Any standard refund limitation remains subject to applicable law and legitimate billing-error, duplicate-charge, unauthorized-payment, and service-not-provided claims.

To request a refund, contact support@dfbooking.com with your account email and payment details.

10. Statutory Consumer Rights

Nothing in this policy limits any statutory consumer rights you may have under applicable law. If you have statutory rights that cannot be excluded, they apply in addition to the terms described here.

11. No Automatic Charges

We do not charge you without explicit authorization. You must deliberately select a plan, review the price and billing frequency, and complete checkout before any charge is made. We do not automatically upgrade your plan or charge you without your action.

12. Contact

For billing questions, cancellation requests, or refund enquiries, contact support@dfbooking.com.